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SAP SD - Advance Return Management for customer Returns

In all Sales Business Cycles, Returns from customers are Normal, Returns can be expected when

1.  Customers expected Quality is  not met by the  product delivered

2. Some times Customers Orders more products than it is required

3.  DOA or Miss shipments ( wrong Products delivered).

In above all cases, Customers will return the material,  and these returns can be handeleted by ADVANCE RETURNS MANAGEMENT



ADVANCE RETURN ORDER : 

                         Advance Return Order is the document  which initiates the Customer Returns
                        It Controls , how a return should happen and its Results

We have to enter

 RETURN  REASON :  Reason for Customer Reason

MATERIAL RECEIVED :  Identifies that the Physical material in the warehouse and initiates immediate delivery

FOLLOW UP ACTIVITY: This activity control, how the return material should be treated Whether to repair, scraped or to send for  inspection

REFUND CONTROL:  this will ensure how the refund is processed for returned material

There are 5 Scenarios in Advance Material returns process

1. Materials received

2. Advance Notice

3. Inspection at customer

4. Direct return to vendor

5. Material status still unknown 


1. Advance Return Document type :RE2  ( As per the standard ) in VA01




2.  Inspection of the material , Received from the customer under the path


LOGISTICS-->CENTRAL FUNCTIONS-->ADVANCE RETURN MANAGEMENT-->ENTER MATERIAL INSPECTION IN WAREHOUSE



all above scenarios are differentiated based on different Follow up activities



The Configuration of Advance Return Order lies in SPRO---Sales and distribution-->sales-->Advance Returns management


We will discuss how Advance Returns will work for Supplier returns

please post your questions under comments sections

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